Your Privacy Matters to Us
At Syntia AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Dashboard services.
We believe in transparency and want you to understand exactly how your data is handled. This policy covers all aspects of our data practices and your rights as a user.
Privacy Overview
Data Minimization
We only collect data that's necessary for providing our services and improving your experience.
No Selling
We never sell your personal data to third parties. Your information stays with us.
Full Control
You have complete control over your data with easy access, modification, and deletion options.
Transparent Updates
We notify you of any policy changes and explain how they affect you.
Information We Collect
Personal Information
- Account Information: Name, email address, username, and password
- Profile Data: Profile picture, bio, preferences, and settings
- Contact Information: Phone number, address (if provided)
- Payment Information: Billing address, payment method details (processed securely)
Usage Information
- Platform Activity: Features used, time spent, interaction patterns
- AI Model Usage: Queries, prompts, and generated content
- Project Data: Created projects, datasets, and model configurations
- Performance Metrics: System performance, error logs, and usage statistics
Technical Information
- Device Information: Device type, operating system, browser type and version
- Network Data: IP address, location data (approximate), connection type
- Cookies & Tracking: Session cookies, preference cookies, analytics cookies
- Log Data: Access logs, error logs, and security logs
How We Use Your Data
Service Provision
- Provide and maintain our AI Dashboard services
- Process your requests and transactions
- Authenticate your identity and manage your account
- Deliver personalized AI model recommendations
Improvement & Analytics
- Analyze usage patterns to improve our services
- Develop new features and functionalities
- Optimize platform performance and user experience
- Conduct research and development
Communication
- Send important service updates and notifications
- Respond to your inquiries and support requests
- Provide technical support and assistance
- Send marketing communications (with your consent)
Security & Compliance
- Protect against fraud, abuse, and security threats
- Comply with legal obligations and regulations
- Enforce our terms of service and policies
- Maintain data integrity and system security
Data Sharing and Disclosure
Security Measures
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
Access Controls
Strict access controls ensure only authorized personnel can access your data on a need-to-know basis.
Monitoring
24/7 security monitoring and intrusion detection systems protect against unauthorized access.
Regular Audits
Regular security audits and penetration testing ensure our defenses remain strong.
Secure Infrastructure
Data is stored in secure, certified data centers with physical and digital security measures.
Staff Training
All employees receive regular security training and sign confidentiality agreements.
Security Certifications & Compliance
Your Data Rights
You have several rights regarding your personal data. We make it easy for you to exercise these rights through your account settings or by contacting us directly.
Right to Access
Request a copy of all personal data we hold about you, including how it's being used.
Right to Rectification
Correct any inaccurate or incomplete personal data we have about you.
Right to Erasure
Request deletion of your personal data when it's no longer necessary for our services.
Right to Portability
Receive your personal data in a structured, machine-readable format.
Right to Object
Object to processing of your personal data for marketing or other purposes.
Right to Restrict
Limit how we process your personal data in certain circumstances.
Need Help with Your Rights?
Our privacy team is here to help you exercise your data rights. Contact us anytime.
privacy@syntia-ai.comData Retention
Retention Principle
We only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Account Data
Active accounts: Retained while your account is active
Inactive accounts: Deleted after 3 years of inactivity
Deleted accounts: Permanently deleted within 30 days
Usage Data
Analytics data: Aggregated and anonymized after 2 years
Log files: Retained for 1 year for security purposes
Support tickets: Retained for 3 years
Financial Data
Payment records: Retained for 7 years for tax compliance
Billing information: Retained while account is active + 1 year
Refund records: Retained for 3 years
Legal Data
Legal holds: Retained until legal matter is resolved
Compliance records: Retained as required by applicable law
Consent records: Retained for 3 years after withdrawal
International Data Transfers
Syntia AI operates globally, and your data may be transferred to and processed in countries other than your own. We ensure that all international transfers maintain the same level of protection as required by applicable privacy laws.
Transfer Safeguards
Standard Contractual Clauses
We use EU-approved Standard Contractual Clauses for transfers outside the EEA.
Adequacy Decisions
We prioritize transfers to countries with adequacy decisions from the European Commission.
Additional Safeguards
Technical and organizational measures ensure data protection during international transfers.
Regular Reviews
We regularly review and update our transfer mechanisms to ensure continued compliance.
Primary Data Locations
Children's Privacy
Protection Measures
- No Intentional Collection: We do not knowingly collect personal information from children under 18.
- Age Verification: Our registration process includes age verification to prevent underage access.
- Immediate Deletion: If we discover we have collected information from a child under 18, we will delete it immediately.
- Parental Rights: Parents can contact us to request deletion of their child's information if any was collected.
Notice to Parents
If you believe your child has provided personal information to us, please contact us immediately at privacy@syntia-ai.com so we can delete the information.
Policy Updates and Changes
Our Commitment to Transparency
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to keeping you informed about any changes that may affect your privacy rights.
How We Notify You
Email Notification
We'll send you an email about significant changes at least 30 days before they take effect.
In-App Notifications
Important updates will be highlighted in your dashboard with clear explanations.
Website Banner
A prominent banner will appear on our website announcing policy changes.
Version History
We maintain a complete history of policy changes with dates and summaries.
Types of Changes
Material Changes
Significant changes that affect your rights or how we use your data. We'll provide 30 days notice and may require your consent.
Minor Updates
Clarifications, formatting improvements, or contact information updates. These take effect immediately upon posting.
Contact Us
We're here to help with any privacy-related questions or concerns. Our dedicated privacy team is committed to addressing your inquiries promptly and thoroughly.
Mailing Address
For formal privacy requests
Syntia AI Inc.Privacy Department
123 AI Innovation Drive
San Francisco, CA 94105
United States